While security and public safety is our
top priority, we strive to offer you a positive travel experience
on your journey through John Wayne Airport. Our facility
is kept up to high standards and we continuously work on modernizing
our services.
Airport Information and Assistance
are located
in the Baggage Claim areas (lower level) across from Carousels 2, 3 and 6. John Wayne Airport employees are available to answer Airport-
or tourism-related questions.
may be reached for assistance by dialing "0" from any White Courtesy Phone or by calling (949) 252-5200.
or "red coats" volunteer their
time to assist our travelers. John Wayne Airport Ambassadors are stationed
on the Departure (upper) Level during the busiest travel times and provide Airport users with friendly, knowledgeable service. Ambassadors are trained in customer service and are available to answer questions and give directions to travelers. (Volunteer Program Information)
ATMs
Automated Teller Machines (ATMs) are located near Gate 7 in Terminal A, near Gate 10 in Terminal B, and near Gate 17 in Terminal C. ATMs are also located in Baggage Claim on the Arrival (lower) Level near Carousels 1, 4 and 6/7. (Terminal Map)
Baggage Claim
Baggage Claim is located on the
Arrival (lower) Level of Terminals A, B and C. From the gates,
Baggage Claim areas are easily accessible by escalator, elevator or stairs. The escalators and stairs
are adjacent to the security checkpoints, while the
elevators
are located near the Terminal exit doors.
- Airlines
in Terminal A utilize Baggage Carousels 1 and 2. The oversized baggage pickup is located behind Carousel 2. Airline Baggage Claim offices are located near Carousel 1.
- Airlines
in Terminal B utilize
Baggage Carousels 3 and 4. The oversized baggage pickup is
located behind Carousel 3. Airline Baggage Claim offices are located near Carousel 4.
Please note that Interjet passengers arriving from Mexico claim their bags in Terminal C at Baggage Carousel 7.
- Airlines
in Terminal C utilize
Baggage Carousels 5, 6 and 7. The oversized baggage pickup is
located behind Carousel 6. Airline Baggage Claim offices are located near Carousel 5.
- Questions concerning
baggage should be directed to airline personnel.
- Skycaps are available for assistance with
baggage.
- Baggage Claim is the best
location for passenger pick-up.
Baggage Carts
"SmarteCartes" are conveniently placed throughout the Terminal, and are available to rent. There is a 25-cent award for returning a SmarteCarte after use. SmarteCartes are allowed through the security checkpoints. Acceptable payment for the SmartCartes is cash or credit
card.
Check-in Services
are available for check-in services on the Departure (upper) Level.
Ticket Counters:
- Terminal A: Alaska, American, Delta, Delta Connection and WestJet
- Terminal B: United, US Airways and US Airways Express
- Terminal C: AirTran, Frontier, Interjet and Southwest
is provided by skycaps at the Terminal main entrances.
Available curbside check-in:
- Terminal A: American Airlines
and Delta Airlines/Delta Connection
- Terminal C: Southwest
are available throughout the
ticket counter lobby. Each airline has kiosks available close to their ticket
counter. Avoid long lines and speed up your travel! Self-service kiosks are not
available for AirTran Airways and Interjet.
is another option provided by most airlines. Visit your airline's website and print your boarding pass in the comfort of your home or office. With this boarding pass you may proceed directly to the gate if you have no checked luggage.
Concessions
A variety of food and specialty item concessions are located throughout Terminals A, B
and C. While the majority of the concessions are located in the secure area of the Terminals (only accessible to visitors with a boarding pass), snack shops and news stores are available for all visitors on the Departure (upper) Level near the ticket counter areas
and in the Terminal A baggage claim area. (Airport Shops | Food Services and Restaurants)
Currency Exchange
John Wayne Airport does not offer currency exchange services.
The following services are located near the Airport:
link
650 Anton Boulevard, Suite A, Costa Mesa, CA 92626
(714) 540-3611
link
Orange County Airport Branch
18111 Von Karman Avenue, Suite 100, Irvine, CA 92612
(949) 223-4007
link
South Coast Plaza
3333 Bristol Street, Suite 1874, Costa Mesa, CA 92626
(714) 751-1203
link
Downtown Disney
1565 S. Disneyland Dr., Suite 104,
Anaheim, CA 92802
(714) 502-0811
Electrical Power Outlets
Electrical power outlets are available in most gate areas between
the backs of the passenger seating rows.
Work stations are also available throughout
the Terminal C gate areas. These services
are offered at no cost to travelers.
Global Entry
Global Entry allows expedited U.S. Customs and Border Protection (CBP) clearance for pre-approved, low-risk travelers upon arrival in the United States. Global Entry members flying into Orange County can now take advantage of this program at John Wayne Airport.
Visit the CBP Global Entry website for more information.
Ground Transportation Services
John Wayne Airport offers a variety of Ground Transportation
services.
- Counters are located on the Arrival (lower) Level
between the two Baggage Claim areas of Terminals A and B. The rental car pick-up
and
drop-off area for on-site rental car companies is on the lower
level of the Ground Transportation Center.
- Some local hotels provide courtesy shuttles to and from John Wayne Airport. (List of Hotels with Shuttle Service)
- Reservations for taxi
or shuttle transportation are not needed. These services are
offered in the Ground Transportation
Center, which can be easily reached by crossing the signal light
near the John Wayne Statue, located between Terminals A and B. Taxi or shuttle coordinators are
available for assistance with transportation needs. Should you require a wheelchair
accessible van, it is highly recommended to make reservations in advance. (Ground Transportation)
Hours of Operation
Airport passengers are encouraged to arrive at the Airport 90 minutes to 2 hours prior to their scheduled departure to allow ample time for parking and to complete check-in and the security screening process.
The Airport is open early to accommodate passenger check-in for early morning flights:
| |
| 5:00 a.m. |
| 4:30 a.m. |
| 5:00 a.m. |
* Some airlines open their
ticket counters as early as
4:30 a.m. Please verify with
your airline or call (949) 252-5200.
** All parking lots remain open after hours to serve arriving passengers.
Lockers
Lockers are not available at John Wayne
Airport.
Lost and Found
If an item has been lost at the Airport,
John Wayne Airport police services may be able to help. Call
(949) 252-5000 to check on the lost item.
Inquiries concerning items lost on an airplane
should be directed to the airline. (Airlines)
Mailboxes
Mailboxes are not available at John Wayne
Airport.
Passenger Paging
John Wayne Airport offers central passenger paging to locate a person within Terminals A, B and C. To request a page you may use any White Courtesy Phone in Terminals A, B
or C, and dial "0" for Customer Relations, or you may call (949) 252-5200.
Pets and Service Animals
JWA travelers who are accompanied by service animals or family pets can now enjoy the convenience of a
Animal Relief Area while at the Airport.
Animal Relief Areas can be found on the Arrival (lower) Level, outside of Terminal A
near the entrance to Parking Structure A1 and outside of Terminal C near the
entrance to Parking Structure C. Owners are asked to clean up after their animals, using the waste disposal bags and receptacle provided.
Please be advised that - with the exception of service animals - uncaged animals are not allowed in the Terminal.
Phones and Phone Cards
with data ports are available throughout the
Riley Terminal in
the Concourse, Ticket Counter and Baggage Claim areas.
are located
throughout the Riley Terminal. These phones can be used to respond
to an overhead page, to request a page for a missing party or
for any questions or
concerns you may have. To make outgoing phone calls,
please use pay phones.
Security
Airport Police Services provide general Airport
security.
Baggage screening and security screening
checkpoints are under the jurisdiction of the Transportation
Security Administration
(TSA). Visit our Travel Tips section for more information on items allowed through security.
Services for Passengers with Disabilities
To view a list of services offered for special
needs, please visit the Travelers with
Disabilities section.
TSA Pre✓™
Transportation Security Administration Pre✓™ program is now available to eligible passengers at John Wayne Airport (JWA). Under TSA Pre✓™, U.S. citizens traveling domestically who are select Alaska Airlines, American Airlines, Delta Air Lines, United Airlines and US Airways frequent travelers or members of U.S. Customs and Border Protection (CBP) Trusted Traveler programs and Canadian citizens traveling domestically in the United States who are members of NEXUS are eligible to participate and may receive expedited screening benefits. The TSA Pre✓™ lane is located in Terminal A at John Wayne Airport.
Visit the TSA Pre✓™ website for more information.
Wi-Fi
JWA is pleased to provide free wireless internet access to passengers throughout the concourses, lounges and concession areas of JWA’s Thomas F. Riley Terminal. Passengers wishing to access the free service should look for JWAFREEWIFI in their
device's available wireless networks list.
Airlines & Flight
Ground Transportation
