Elevators
Elevators are located next to the escalators
near the Terminal exits and at Gate 1A (for commuter flights).
Ground Transportation
Shuttle and taxi companies offer wheelchair
accessible vans. For faster service, it is recommended to make
reservations
before arriving
at the Airport.
Handicapped Parking
Extra wide handicapped accessible parking spaces are conveniently
located in all parking facilities at the Airport. Vehicles parking in handicapped accessible spaces must display a valid handicapped placard or license plate. Valet Parking has wheelchair access.
Please note that
at this time, Terminal parking is accessible from the Departure (upper)
Level only.
Security Checkpoints: TSA Cares Helpline
Do you have questions about security procedures at the Airport? Travelers with
medical conditions and disabilities can call the Transportation Security Administration (TSA) toll-free at 1-855-787-2227 prior to traveling to ask questions about screening policies, procedures and about what to expect at the security checkpoints.
The TSA Cares line is staffed Monday through Friday from 6 a.m. until 6 p.m. PST, excluding federal holidays. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov.
TSA recommends that travelers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary. (View more information...)
Service Animals
JWA travelers who are accompanied by service animals can now enjoy the convenience of a Pet Relief Area while at the Airport.
The Pet Relief Area can be found on the lower level outside of Terminal A near the entrance to Parking Structure A1 (View map...). Owners are asked to clean up after their animals, using the waste disposal bags and receptacle provided.
Telecommunication Devices (TDD/TTY)
Telecommunication Devices for the Deaf (TDD) are available on
the Arrival (lower) and Departure (upper) Levels (see Terminal
Map).
Contact Customer Relations via TTY at (949) 955-9153.
Terminal loading/unloading zones
The white curb areas are ADA accessible on both
the Departure (upper) and Arrival (lower) Levels. Cars may be briefly stopped for
loading and unloading. Curbside parking is not allowed. Please
do not leave your car unattended at the curbside.
Visual pages
Visual pages can be displayed on all flight
information monitors upon request by calling Customer Relations
at (949) 252-5200 or by dialing 0 at a White Courtesy Phone.
Wheelchairs
Wheelchairs are available upon request at no
cost. For faster service, we recommend you contact your air carrier
in advance to arrange assistance or special accommodation.
Airlines & Flight
Ground Transportation
