Frequently Asked Questions (FAQ)
How early should I be at the Airport before a flight?
The Airport recommends passengers plan to arrive 1-1/2 to 2 hours prior to the scheduled flight departure time to find parking, go through security screening and get to the gate on time.
Can I pick up or drop off passengers at the curb?
Yes, but the white curb is for the immediate loading and unloading of passengers only. When picking up passengers, it is best to park in the Terminal garages. The rate is an economical $2 per hour, and dedicated two-hour parking spaces are available on the lower level of the A1, B2 and C garages. Greeters can then wait for their party either in the ticket counter area on the Departure Level or in the baggage claim area on the Arrival (lower) Level.
Can I pick up (arriving) passengers from the Departure Level roadway?
Yes, John Wayne Airport encourages this after 9:00 am when the Departure Level is less congested than the Arrival (lower) Level.
How do I get to John Wayne Airport?
John Wayne Airport can be accessed by the San Diego (I-405) Freeway, the Costa Mesa (SR-55) Freeway, and the Corona Del Mar Freeway/San Joaquin Hills Transportation Corridor Toll Road (SR-73).
Thomas F. Riley Terminal
18601 Airport Way
Santa Ana, CA 92707
Where can I park at John Wayne Airport?
John Wayne Airport offers several parking options: Terminal Parking Structures (A1, A2, B2, C), curbside Valet Parking and Main Street (Off-Airport) Parking. All parking facilities are available for short- and long-term parking.
Is there someone available at the Airport to talk to for information and assistance?
Airport Information Booths are located
in the Baggage Claim areas (lower level) across from Carousels 2 and 3. John Wayne Airport employees are available to answer Airport-
or tourism-related questions.
Customer Relations may be reached for assistance by dialing "0" from any White Courtesy Phone or by calling (949) 252-5200.
Ambassadors or "red coats" volunteer their
time to assist travelers. The John Wayne Airport Ambassadors are stationed
on the Departure Level during the busiest travel times and provide Airport users with friendly, knowledgeable service.
Where can I find up-to-date arrival and departure information?
Arrival and departure information may be found at www.ocair.com/flightinfo or by contacting an Airport Communications Operator by dialing "0" from any White Courtesy Phone or by calling (949) 252-5200.
Does John Wayne Airport have any Trusted Traveler Programs?
Yes, John Wayne Airport, in partnership with U.S. Customs and Border Protection (CBP), offers Global Entry to pre-approved, low-risk travelers arriving into Orange County from international destinations for expedited CBP clearance. The Transportation Security Administration (TSA)Pre✓™ program is also available to eligible passengers traveling domestically flying on participating airlines, as well as those who are members of CBP Trusted Traveler programs, including Global Entry, SENTRI and NEXUS.
Visit the CBP Global Entry website and the TSA Pre✓™ website for more information on the programs.
Can I meet my party at the gate?
No, only ticketed passengers are allowed beyond the security checkpoints.
Does John Wayne Airport offer Wi-Fi?
John Wayne Airport is pleased to provide free Wi-Fi to passengers throughout the Thomas F. Riley Terminal concourses. Under available wireless networks, choose "JWAFREEWIFI."
Are electrical power outlets available to charge electronic devices while waiting for a flight?
Electrical power outlets are available in most gate areas between the backs of the passenger seating rows. Work stations are also available throughout Terminal C gate areas. These services are offered at no cost to travelers.
Does John Wayne Airport have a Lost and Found department?
If an item has been lost at the Airport, John Wayne Airport Police Services may be able to help. Call (949) 252-5000 to check on the lost item. Inquiries concerning items lost on an airplane should be directed to the airline.
Does John Wayne Airport have a currency exchange service?
John Wayne Airport does not offer currency exchange services.
The following services are located near the Airport:
American Express link
650 Anton Boulevard, Suite A, Costa Mesa, CA 92626
City National Bank link
Orange County Airport Branch
18111 Von Karman Avenue, Suite 100, Irvine, CA 92612
Travelex World Wide Money link
South Coast Plaza
3333 Bristol Street, Suite 1874, Costa Mesa, CA 92626
Travelex World Wide Money link
1565 S. Disneyland Dr., Ste 104,
Anaheim, CA 92802
Does John Wayne Airport have a Pet Relief Area?
Yes, the Pet Relief Area can be found on the lower level outside of Terminal A near the entrance to Parking Structure A1 (View map...). Owners are asked to clean up after their animals, using the waste disposal bags and receptacle provided. Please be advised that - with the exception of service animals - uncaged animals are not allowed in the Terminal.
How far is John Wayne Airport from Disneyland?
John Wayne Airport is located approximately 14 miles from Disneyland.
Is there a change machine at the Airport?
No, there are no change machines, but pay phones do accept credit cards.
If you have not found what you are looking for, please email us at firstname.lastname@example.org or contact an Airport Communications Operator by calling (949) 252-5200.