February 28, 2012
JOHN WAYNE AIRPORT RELEASES PASSENGER SURVEY RESULTS
SANTA ANA, Calif. - John Wayne Airport (JWA) has announced the results of its most recent passenger survey, conducted in 2011. The biannual survey is conducted to measure traveler preferences and satisfaction.
John Wayne Airport, looking north
The 2011 Passenger Survey confirmed that John Wayne Airport continued to earn very high approval ratings from travelers, both visitors and residents alike. Based on responses from both the Intercept (terminal) and Telephone surveys, findings include:
- Ninety-five percent of Telephone survey respondents (Orange County residents) and 93% of Intercept respondents feel that "JWA provides excellent travel services and is a great asset to Orange County";
- Ninety-five percent of Telephone survey respondents and 99% of Intercept respondents gave the Airport either an "A" or "B" for overall satisfaction;
- Travelers continue to give JWA high marks for cleanliness of the terminal and parking structures and a feeling of safety and security within the terminal;
- The percentage of Intercept travelers reporting leisure/pleasure as the purpose of their trip decreased from 56% in 2009 to 47% in 2011. Business travel, as the purpose for travel was reported by 46% percent of Intercept respondents traveling in 2011, compared with 37% in 2009.
"Our 2011 survey confirms that passengers continue to count on John Wayne Airport to deliver safe and convenient air travel," said Alan L. Murphy, Airport Director. "We appreciate the high marks that Orange County residents and visitors have given us and look forward to keeping those ratings high with the addition of the new Terminal C, new destinations and top-notch customer service."
To view the survey in its entirety, click here. To learn more about John Wayne Airport, log on to www.ocair.com.
About John Wayne Airport
John Wayne Airport (SNA) is owned by the County of Orange and is operated as a self-supporting enterprise that receives no general fund tax revenue. The Airport serves approximately nine million passengers annually, reaches 20 nonstop destinations in the United States and Canada and is served by 10 commercial passenger airlines. More information can be found at www.ocair.com.
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